The information below will help answer the most frequently asked questions for our returns and refunds. Please also see our terms and conditions
for our full returns policy.
What if I decide I do not like an item and wish to return it?
We are sure you will be overjoyed and enjoy your Online Home Improvements product purchases, however if the worst should happen, you can easily return items to us for a full refund (excluding all delivery charges and any additional fees directly incurred). Simply CONTACT US within 14 days of the date you receive your order with details of your order and one of our friendly specialist team from our returns department will be in touch and will help you with your returns procedure. Please note that you will need to cover the cost to return your item(s) to us.
What to do if an item has arrived damaged?
Our quality team endeavor to check all orders carefully to make sure items are up to exacting standards before being dispatched to you, and as such damages are rare but can happen. If for any reason a product did arrived damaged, or you did receive a wrong product, simply contact us within 14 days of receipt, supplying a couple of photos of the issue(s) with the product. Our specialist team will then be able to assess your complaint and confirm if your issue is eligible for a replacement. We shall then arrange to either collect the item(s) from you or request that you to send it back to us, and we shall either supply you a full refund, arrange for a repair, or order you and supply a replacement.
What to do if I am missing any parts from my order?
In the very unlikely event that you are missing something from your order, please contact us within 48 hours of receipt so we can investigate your request and find a suitable and happy outcome!
What to do if I want to exchange an item?
If you are wishing to exchange an item, you are able to do so within 14 days. Simply contact us
and we shall supply you with details to be able to return the item(s) to us (be aware that this will be required to be at your cost). Once we receive the item(s) back to us we will be able to process your exchange.
How can I cancel an order?
If you have had a possible change of heart, you can cancel at any time before your order is dispatched. Simply contact us
and we will cancel your order and supply you with a full refund.
Once your item has been delivered, you are still able to cancel your order within 14 days. Please see above for details about returning items to us along with our T&C.
How long will it take t0 process my refund?
For Security & Safety reasons, we are only able to provide refunds to the original payment method which you used to place your order. We will process a refund within 14 days from the time we receive your items back into our possession. Please do allow 5 working days for your bank account to be credited.