These terms of sale (“Terms of Sale”) set out the terms and conditions on which we supply any of the products (“Product” or “Products”) listed on our website www.onlinehomeimprovements.co.uk (“our site”) to you.
Please read these Terms of Sale carefully before ordering any Products from our site. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may end the contract, what to do if there is a problem and other important information. If you do not agree to these Terms of Sale you should not order any Product through our site.
GENERAL TERMS OF SALE
INFORMATION ABOUT US
www.onlinehomeimprovements.co.uk is a website operated by Online Home Improvements Limited (“we”, “our”, “us”). We are registered in the U.K. under company number 12126204.
ONLINE HOME IMPROVEMENTS LTD is authorised and regulated by the Financial Conduct Authority FRN 941611. We act as a credit broker not a lender and offer finance from a lender.
You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
All orders are subject to acceptance by us and our sellers. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.
Unfortunately we can’t stop an order once it has been dispatched by us or our sellers. If you change your mind about your order after this point you can reject the delivery or return the Products to us in accordance with the returns policy below.
Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.
You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the Products.
All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay.
If we are unable to supply you with a Product, for example, because the supplier is out of stock or because of an error in the price (see associated descriptions of agreement below) we will inform you of this by email and we will not process your order. If you have already paid for the Product and do not wish to wait until we can fulfil it, we will refund you the full amount as soon as possible.
If you have pre-ordered an item, we will disclose on the product page and in your order confirmation, the date that we expect to dispatch your order. We will inform you by email if this date changes.
IMAGES AND SIZING OF PRODUCTS
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.
Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.
PRICES OF PRODUCTS
The price of any Product will be as quoted on our site, except in cases of obvious error.
The price of any Product may change from time to time, but changes will not affect any order we have accepted.
The price of a Product includes VAT (where it applies) but excludes any delivery costs, which, where applicable, will be added to the price of the Products and set out as part of the total amount due during the order process. To see the relevant delivery charges for a product, please refer to our Delivery and Returns page.
Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
In order to be considered for a price match, a product must be advertised at full price through a competitor. The product must be the same make, model, size and colour and come with the same conditions of sale, delivery times, and service conditions offered by Online Home Improvements Ltd
HOW TO PAY
We accept payment with by Visa, Mastercard, American Express and BACs transfers. You will be charged for the Products, along with any applicable delivery charges, when we accept your order.
By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.
We offer a delivery service in accordance with the timescales shown against each Product on our site. Please note that delivery timescales are estimates. You can find out more about our Product delivery by reading the information on our Delivery and Returns page of our site.
Please note that as standard we only deliver to the road side for addresses in the United Kingdom, Republic of Ireland and certain European countries as listed on our Delivery and Returns page. We reserve the right to charge additional delivery fees if required due to extenuating circumstances. Unless otherwise stated we do not deliver into your home and accept no liability once your order is taken within your premises. Our couriers are instructed (unless otherwise and expressly stated) NOT to help move your order once it’s been delivered and onlinehomeimprovements.co.uk or on behalf of Online Home Improvements Ltd accepts no liability if you engage with a private agreement between you and a courier to do so.
We will dispatch your Products in accordance with the timeframes on our Delivery and Returns page. Please refer to the Delivery and Returns page of our site to find out more about our dispatch and delivery process and how long after dispatch you should expect the Products to be delivered. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.
Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, our delivery partner we will leave you a card with information about how to rearrange delivery. If you have not accepted delivery after two attempts by us or our couriers or seller partners, your Products will be returned to our warehouse and you will incur an additional delivery charge to have your Products redelivered.
You can review the current status of your order at any time by logging into the My Orders section of your account on our site. If you have trouble finding out the status of your order or tracking its progress, please contact our Customer Support Team.
For any order of a mirror from any of of our suppliers, which is delivered by Fragilistics Courier, a current mobile and email address must be provided in order for the Courier to arrange delivery with you. In the case that delivery cannot be made on the pre-arranged date, a redelivery fee will be charged. Redelivery fees start at £36.00 per mirror plus a 7% of delivery cost fee for fuel surcharges as set by the courier.
RISK AND OWNERSHIP
Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
The Products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the Products at the roadside unless otherwise stated.
CANCELLATION, RETURNS AND REFUND POLICY
We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us either in accordance with the terms set out below or as otherwise in accordance with your legal rights.
RIGHT TO CANCEL
You have a legal right to change your mind and cancel the contract between you and us within 14 days of delivery of your Products without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this documentation. Please note that the right to change your mind does not apply to any bespoke Products you purchase from us (ie, Products that we create to your specification or are clearly personalised or handmade) or products which are special order also handmade.
The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your order.
To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email or a telephone call). The easiest way to do this is to contact our Customer Support Team.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel your contract with us, we will reimburse you all payments received from you, excluding any delivery costs incurred if your order has been dispatched. We reserve the right not to reimburse you for any deductions permitted under the terms stated within these terms and conditions.
We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the reimbursement. Funds will be returned to your account within 5 working days.
We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.
We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.
FAULTY OR MIS-DESCRIBED
If you are returning the Products to us because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges; and any reasonable costs you incur in returning the item to us (other than any costs incurred by you in returning the Products to us in person). As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this document data of Terms and Conditions or any of the other general Terms of Sale set out within the remit of this publicised information on behalf of Online Home Improvements Ltd.
We will refund you through the payment method used by you to pay unless stated to you in writing at the time of the dispute.
HOW TO RETURN THE PRODUCTS
If you change your mind and exercise your right to cancel after delivery, then the Products must be returned to us without undue delay and in any event no later than 14 days for the date that you exercised your right to cancel and inform us of this choice. You will be responsible for the cost of returning the Products to us as outlined on our Delivery and Returns page.
If you exercise your right to return the Products under these clauses because the Products are faulty, were not delivered as described or you otherwise have a legal right to return the Products as a result of something we have done wrong after dispatch of the Products, the Products must be returned to us. Depending on the item, this may be done either by you arranging for the Products to be returned to us or by us arranging to collect the Products from your address, as described in clause Here-in. However, in this case, the return or collection will be at no cost to you.
Please contact our Customer Support Team to arrange a return or collection of the Products.
You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the Products to us.
From time to time, we may run sales promotions or offer other incentives (“Promotions”) to purchase particular Products from us.
The length of time any Promotion runs for, the conditions for qualifying for such Promotion and the Products which will be subject to such Promotion will be set out in the Sections of these Terms of Sale.
If you place an order for Products in relation to any Promotion, the Promotion-specific terms and conditions set out in Section A above and the general terms set out in this Section will apply. To the extent of any inconsistency, the Promotion-specific terms set out in Section A shall prevail.
From time to time, we may run prize draws, competitions or other prize promotions (“Competitions”) on our site. By entering a competition you agree to the following:
Online Home Improvements Ltd competitions are open to residents of the United Kingdom, Channel Islands and Isle of Man aged 18 years or over, except employees of Online Home Improvements Ltd and their families
It is a condition of entry that you must provide us with a valid email address, and this will be added to our email marketing database which can be unsubscribed from at any time. Any other conditions required will be stipulated upon entry
Entry is restricted to one per person
The closing date for entries will be the end of each competition will be clearly indicated
There is no purchase necessary to enter and no cash alternative will be offered
If the prize is an Online Home Improvements product, the company reserves the right to change the prize for an alternative product of an equivalent value
By entering our competitions, the winner agrees to their name being shared on our social media channels
Online Home Improvements Ltd reserves the right to re-draw the winner if the original winner cannot be contacted within 28 days of the competition closing date
OHI Online Home Improvements ltd prize draws or competitions are open to all UK residents aged 18 years or older, excluding onlinehomeimprovements.co.uk employees, their families or anyone professionally connected with the promotion
As an entrée of a specified or designated prize draw or competition, you will automatically receive one entry into the designated prize draw and draws or competitions cannot be accumulated, merged or changed from the designated prize at the time of publication unless stated by Online Home Improvements Ltd due to none availability or the prize offered. No cash equivalents can be offered unless otherwise stated.
Based on a specified and lodged prize draw and or competition, when assigning a winner, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post
There is no alternative prize or cash alternative to the prize stated
The voucher will be added to your account in the form of an e-wallet credit and will be valid for 6 months from the date it is added
The Promoter’s decision is final and no correspondence will be entered into
Winners’ names and towns will be available on request
All participants will be deemed to have accepted and be bound by these Terms and Conditions
Winners may be requested to take part in publicity
If you leave a review but do not wish to be entered into the prize draw connected or associated with such draw, please email us by the first day of the following month at [email protected]
Only one discount code can be applied to any one order, this includes any promotional codes or offers.
When you use a discount code you warrant to us that you are the duly authorised recipient of discount code (as applicable) and that you are using it in accordance with these Terms of Sale, lawfully and in good faith. If we believe that a discount code is being used in breach of these Terms of Sale, unlawfully or in bad faith, we may reject or cancel the discount code (as applicable).
If you have any difficulty redeeming your gift voucher or discount code or have any questions then please contact us for further assistance.
Unless explicitly stated, no discount code may be used on any sale item.
OUR LIABILITY TO YOU
We are under a legal duty to supply Products that are in conformity with our contract with you.
If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we had entered into the contract.
The maximum loss or damage we will be responsible for is limited to the price you have paid us for the Product to which the loss or damage you suffer relates and as stated in this detailed summary of our Terms and Conditions
We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and (d) defective products under the Consumer Protection Act 1987.
This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that: (a) we will take reasonable steps to prevent or minimise the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.
If you have a dispute with us relating to our contract with you, in the first instance please contact us at [email protected] and attempt to resolve the dispute with us informally.
In the unlikely event that we are not able to resolve the dispute informally, please note that the EU operates an online dispute resolution platform for EU consumers to submit disputes arising from online purchases, which can be accessed at http://ec.europa.eu/odr . You will also always have the option of resolving the dispute using court action.
EACH OF THESE TERMS OPERATES INDEPENDENTLY
Each of the provisions of these Terms of Sale operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
UPDATING THESE TERMS OF SALE
We may modify or update these Terms of Sale from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.
RIGHTS OF THIRD PARTIES
Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.
TRANSFER OF OUR RIGHTS
We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.
LAW AND JURISDICTION
These Terms of Sale are governed by English law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by English law.
You can bring legal proceedings in respect of this contract in the English courts. However, if you are a resident of Scotland, you may also bring proceedings in Scotland and if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland.
If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
If you have any queries about these Terms of Sale, please send us an email at [email protected] or contact us on the phone: 0121 2855802 during working hours or use our live chat system on our website.
www.onlinehomeimprovements.co.uk is a website operated by Online Home Improvements Limited (“we”, “our”, “us”). We are registered in the U.K. under company number 12126204. Our registered office is at 11 Rural Cottages, Eaton Constantine, Shrewsbury, Shropshire, SY5 6RH. VAT number is GB349942553
PURCHASE OF PRODUCTS FROM ONLY HOME
The purchase of any products through our site is governed by our Terms of Sale
YOUR PERSONAL INFORMATION
YOUR ACCOUNT AND PASSWORD
If you set up an account on our site, you must treat your login details as confidential. You must not disclose them to any third party.
If you know or suspect that anyone other than you know’s your login details, you must promptly notify us at [email protected]
NOTICE AND TAKE DOWN POLICY
If you believe that content available through the site:
(a) infringes your rights or any rights of a third party you represent; or
(b) otherwise breaches the Rules of Acceptable Use,
please tell us immediately by using any reporting tool that appears within and or connected to the site.
When reporting content please provide the information described below in your notice to us: (a) your name and contact details; and (b) a statement explaining whether you believe that the content you are contacting us about: (i) infringes your rights; (ii) the rights of a third party who you represent; or (iii) you otherwise believe the content breaches the Rules of Acceptable Use.
We will take the action that we believe is appropriate depending on the nature of the content you report. This may include taking no action where we believe the reported content does not infringe any rights or the Rules of Acceptable Use. We are not obliged to discuss or inform you about our chosen course of action following a report from you.
We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We grant you permission to access our site for your personal use only. Any other use of our site or our site’s content is prohibited. This prohibition includes, but is not limited to:
(a) making commercial use of our site’s content;
(b) reproduction of the Online Home Improvements: name, logo, trade-marks or any other content available on our site; and
(c) downloading or copying any of our site content for yourself or for a third-party.
If you wish to make any use of material on our site other than that set out above, please contact: [email protected]
DISCLAIMER AND LIABILITY
Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We will not be liable if our site is unavailable at any time or for any period.
We have taken care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as is reasonably possible.
Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties or any kind and the site is made available to you on an “AS IS” basis. We are not responsible for anything that occurs from your reliance on the content of our site.
In any event, we will never take any responsibility for User Content and you use and rely on any User Content entirely at your own risk.
We exclude all warranties and conditions implied by statute, common law or the law of equity, to the extent permitted by applicable law.
Because our site is provided free of charge, we will not, in any way, be liable for any loss or damage (whether direct or indirect) in tort (including negligence), breach of contract, breach of statutory or otherwise (even if foreseeable) in connection with any use you make of our site or the information presented on it.
LINKS AND LINKING
Links to third party websites from our site are provided solely for your convenience. If you use these links you leave our site. We do not control, and are not responsible for, these websites, their content or their availability. We, in no way endorse, or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.
You may link to our home page (www.onlinehomeimprovements.co.uk) provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.
JURISDICTION AND APPLICABLE LAW
If you would like to provide feedback on our site, please contact us at [email protected]